Server Stability Survey

[kaboodles]

Hi all,

We have been seeing some complains on the forum’s chat box in regards to server disconnections, lag, or trouble logging in. We made made great strives when it comes to server stability in the last 3 weeks, from crashing 2-3 times a day to having now an uptime of 5 days.. yet some are still experiencing disconnections.

We are hoping to collect information so we can attempt to pin point the issue and how many are being affected by it.

Please reply by answering the following questions

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
3. If you encounter disconnections, please elaborate when you usually get disconnected.
4. If you encounter disconnections, how frequently are they?
5. If you encounter disconnections, do they seem to affect all players or just a few?
6. Where do you live? (So we can take distance to the server into consideration)
7. Who is your internet provider?

We want to hear if/when you get disconnected. Any details you can provide will be useful in troubleshooting. We are working hard to achieve server stability and we thank you for your patience and understanding.

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)

• 8/10.

2. Rate your ping/latency on the server from 1-10 (10 being no lag)

• 70~240ms. 8/10

3. If you encounter disconnections, please elaborate when you usually get disconnected.

• Its random, when farming or even when afk.

4. If you encounter disconnections, how frequently are they?

• 4 average

5. If you encounter disconnections, do they seem to affect all players or just a few?

• A few people I guess. Most are still there when I re-log.

6. Where do you live? (So we can take distance to the server into consideration)

• Philippines

7. Who is your internet provider?

• PLDT (both at home and at work   )  via wifi, both at home and at office I am getting random DC

We want to hear if/when you get disconnected. Any details you can provide will be useful in troubleshooting. We are working hard to achieve server stability and we thank you for your patience and understanding.

• Will lag and eventually get DCed, then will take a few minutes to be able to log-in again