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Server Stability Survey - Printable Version

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Server Stability Survey - HaZe - 05-27-2022

Hi all,

We have been seeing some complains on the forum’s chat box in regards to server disconnections, lag, or trouble logging in. We made made great strives when it comes to server stability in the last 3 weeks, from crashing 2-3 times a day to having now an uptime of 5 days.. yet some are still experiencing disconnections.

We are hoping to collect information so we can attempt to pin point the issue and how many are being affected by it.

Please reply by answering the following questions

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
3. If you encounter disconnections, please elaborate when you usually get disconnected.
4. If you encounter disconnections, how frequently are they?
5. If you encounter disconnections, do they seem to affect all players or just a few?
6. Where do you live? (So we can take distance to the server into consideration)
7. Who is your internet provider?

We want to hear if/when you get disconnected. Any details you can provide will be useful in troubleshooting. We are working hard to achieve server stability and we thank you for your patience and understanding.

RE: Server Stability Survey - Tyrannical - 05-27-2022

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
  • 8/10.
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
  • 198~205ms. 7.5/10
3. If you encounter disconnections, please elaborate when you usually get disconnected.
  • While my ping is at stable 200ms, and there's no RTO on command prompt pinging to multiple URL's/IP Addresses, just to check, I still get those random disconnections.
4. If you encounter disconnections, how frequently are they?
  • 2~4x a day.
5. If you encounter disconnections, do they seem to affect all players or just a few?
  • Not everyone, but there are players who are also affected probably with same ISP like mine.
6. Where do you live? (So we can take distance to the server into consideration)
  • Philippines
7. Who is your internet provider?
  • PLDT ( PLDTFIBR-Wired Connection) 300Mbps Plan.

We want to hear if/when you get disconnected. Any details you can provide will be useful in troubleshooting. We are working hard to achieve server stability and we thank you for your patience and understanding.
  • Probably the random Disconnection is due to our ISP, though some player's who are living in Philippines have around 40ms~60ms Ping with other ISP like Sky Fiber. 
  • Sometimes a message will appear on my screen like "Now logging out".
  • No Errors/GE's encountered.


RE: Server Stability Survey - kaboodles - 05-27-2022

(05-27-2022, 03:02 AM)Administrator Wrote: Hi all,

We have been seeing some complains on the forum’s chat box in regards to server disconnections, lag, or trouble logging in. We made made great strives when it comes to server stability in the last 3 weeks, from crashing 2-3 times a day to having now an uptime of 5 days.. yet some are still experiencing disconnections.

We are hoping to collect information so we can attempt to pin point the issue and how many are being affected by it.

Please reply by answering the following questions

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
3. If you encounter disconnections, please elaborate when you usually get disconnected.
4. If you encounter disconnections, how frequently are they?
5. If you encounter disconnections, do they seem to affect all players or just a few?
6. Where do you live? (So we can take distance to the server into consideration)
7. Who is your internet provider?

We want to hear if/when you get disconnected. Any details you can provide will be useful in troubleshooting. We are working hard to achieve server stability and we thank you for your patience and understanding.
1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
  • 8/10.
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
  • 70~240ms. 8/10
3. If you encounter disconnections, please elaborate when you usually get disconnected.
  • Its random, when farming or even when afk.
4. If you encounter disconnections, how frequently are they?
  • 4 average
5. If you encounter disconnections, do they seem to affect all players or just a few?
  • A few people I guess. Most are still there when I re-log.
6. Where do you live? (So we can take distance to the server into consideration)
  • Philippines
7. Who is your internet provider?
  • PLDT (both at home and at work  Smile )  via wifi, both at home and at office I am getting random DC
We want to hear if/when you get disconnected. Any details you can provide will be useful in troubleshooting. We are working hard to achieve server stability and we thank you for your patience and understanding.
  • Will lag and eventually get DCed, then will take a few minutes to be able to log-in again 


RE: Server Stability Survey - Imminent - 05-27-2022

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
5/10 - Getting disconnected several times a day.
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
5/10 - My ping is usually around 150 but i'm experiencing random lags or my game just freezes until I get disconnected and it happens often
3. If you encounter disconnections, please elaborate when you usually get disconnected.
Random times.
4. If you encounter disconnections, how frequently are they?
Last time I dc'd at least once every 1-2 hrs.
5. If you encounter disconnections, do they seem to affect all players or just a few?
Sometimes yes but sometimes it's just me and in game friends that are not living in ASIA.
6. Where do you live? (So we can take distance to the server into consideration)
Austria
7. Who is your internet provider?
Cablelink

This may sound a self serving request coming from european player (it isn't) but why not consider moving the server to EU? I mean it's in the middle of both SEA and US players. Back then when server was still in US, SEA players would have over 200 or 300 ping but now its the opposite. While my ping in eu remains almost the same. Asian servers just seem kinda sus to me. US/EU servers are imo much more reliable

RE: Server Stability Survey - Malaphar - 05-27-2022

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
9
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
if compaired to former experiences about 6(I was at 5 ping before and now am at 20-40 most times and than there are others like today where I jump to 600++ and not even able to move more than once ever 5 seconds)
3. If you encounter disconnections, please elaborate when you usually get disconnected.
it varies but usually only sprite errors on desktop, laptop only disconnects when I connect a mouse to my comp
4. If you encounter disconnections, how frequently are they?
see above
5. If you encounter disconnections, do they seem to affect all players or just a few?
see above but adding onto this one that once or twice there have been mass disconnects
6. Where do you live? (So we can take distance to the server into consideration)
east coast usa
7. Who is your internet provider?
verizon

RE: Server Stability Survey - Feurille - 05-28-2022

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
8 (Occassional disconnections.)
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
I have 2 connections: 8 (53ms) // 6 (200-250ms)
3. If you encounter disconnections, please elaborate when you usually get disconnected.
It's random.
4. If you encounter disconnections, how frequently are they?
Maybe 1-5x a day.
5. If you encounter disconnections, do they seem to affect all players or just a few?
Just a few. Once I encountered it during a Raid race. I was disconnected. When I came back, everyone's still in their merry way.
6. Where do you live? (So we can take distance to the server into consideration)
Philippines
7. Who is your internet provider?
PLDT Fiber

RE: Server Stability Survey - Imminent - 05-28-2022

Not sure whether this is the right topic to discuss it or not but i'll share it anyways. A few from players including me that is not in asia is currently not able to login anymore after getting disconnected around 5 minutes ago. I've already tried logging in multiple times and even used VPN and several european servers but still no luck. The only server that got me into the game was japan's which is pointless since it gives me over 300 ping and I could barely do anything at all. It seems to me that even though SEA players are also being affected by this, it's still nothing compared to what we us/eu players have to deal with. I hope there would be a solution to this soon as there is nothing much to do in the game at the moment with this issue going on.

RE: Server Stability Survey - ulol69 - 10-14-2022

1. Rate your stability on the server from 1-10 (10 being stable, rare disconnections)
8 (Occassional disconnections.)
2. Rate your ping/latency on the server from 1-10 (10 being no lag)
2 (200-250ms) DELAY!!!!!!!!!!!!!!!!!!!!!
3. If you encounter disconnections, please elaborate when you usually get disconnected.
It's random.
4. If you encounter disconnections, how frequently are they?
Maybe 1-5x a day.
5. If you encounter disconnections, do they seem to affect all players or just a few?
Only of the KING is online 
6. Where do you live? (So we can take distance to the server into consideration)
Philippines
7. Who is your internet provider?
PLDT Fiber


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