[CLOSED]Support Player Application: March 2024

[Frosty]

Recruitment Period: March 25, 2024 - April 12, 2024

Welcome to the BraveRO Support Player Recruitment! We're thrilled that you're interested in joining our team as a Support Player. As a Support Player, you'll play a crucial role in assisting fellow players, and fostering a positive environment within the game.

After being accepted, Support Players will be granted a Level 2 account status. This account level means they only have access and can see @request messages. Furthermore, Support Players can't use any other special commands that are only granted to Level 20 and above accounts. A Support Player's purpose is to help newbies and answer questions.

Please take the time to carefully complete the following questions. Your responses will help our Game Masters in identifying candidates who possess the necessary skills, dedication, and mindset to excel in this role.


Primary Job Description:

1. This is voluntary work. Meaning that helping in the server should be voluntarily done with/without compensation
   
2. Answer @request questions. (Do not go inactive without informing the team or else immediate demotion after a certain period of inactivity)
   
3. Assist players who are lost and have no idea what they're doing on the server.
   
4. Brainstorm with the team regarding contents, updates, balancing, events, and promos.
   
5. Ability to script, sprite, art, and graphic design is not required but is a big plus
   
6. Serves as a bridge between the players and the GM Team.
   

Requirements:

1. Preferably someone who can adjust to the server's time zone. Average to High Availability (2+ hours daily) in-game, preferably for SEA and/or USA regions.
   
2. Must be active in the BraveRO Forums or in the BraveRO Discord Server.
   
3. At least 18 years old
   
4. Must be able to properly and professionally communicate with other staff members and players. This includes having above-average fluent English writing and reading comprehension.
   
5. Must be able to write/read English and at least one or more language, preferably Filipino, Indonesian, and Spanish.
   
6. You should not have a recent history of involvement in drama, arguments, or recent punishments. 
   
7. Can handle players' criticism and random problems. You are held to a higher standard cause you represent the staff team. 
   
8. Should have at least 1 Elite Hero character that was made without Spirit of Heroism. You have to be familiar with most of the game's features and quests.
   
9. Must have a favorable overall attitude: enthusiastic, trustworthy, patient, kind, respectful, responsible, optimistic, keen to help, and unbiased.
   

Furthermore, you should be aware of support player's guidelines and rules before applying. Make sure to take your time to read and make sense of each and every one of these rules:

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Never reveal any information that has been discussed in staff group chats, forums, whispers, or anywhere else. We expect you to be able to keep utmost confidentiality regarding such information. Probably the only exception to this is whenever you're just asking a common question that you don't know the answer to, like something related to Hero Quests. However, any other information that isn't supposed to be public knowledge, like future server updates, unreleased items, events, personal stuff being shared by anyone, etc., shouldn't be disclosed to anyone outside the staff. Leaking and/or sharing screenshots, images, videos, usernames, contact numbers, and other information found within the platforms mentioned above will result in a permanent ban of your account and removal as a Support Player. You are a Support Player, thus you are part of the staff. By that alone, we have placed our trust in you. Breaking that trust will have dire consequences.

You are not allowed to share your support player account with anyone, either by directly giving away your account information or letting someone else in your house play with your account. By letting someone else have their way with your account, it poses a security risk, will be seen as a liability, and you will be instantly terminated as a support player.

You must answer @request whenever possible. Don't worry if there are a lot of support players online and all of you instantly reply to a single @request, the person who used @request could just reply to one of you. Having everyone reply is better than no reply at all. Whenever you can, also try to answer questions being asked here in the forums. As an extension to this, whenever players ask "is there any GM online?", most of the time, their question is something that could also be answered by you, like things related to quests, where to find an item, etc. So, you can reply to this with "I am not a GM, but perhaps I could help you with your question?"

If you're giving answers, make sure that the information you're giving out is correct. Giving wrong information can be deadlier than giving no information at all. If you're not sure, try to ask first using @request, in the staff group chat, do a quick research, or report it to a GM.

Do not break any rules, whether in-game or here in the forums. Becoming part of the staff doesn't put you above the rules. Any and all applicable rules that you may have broken will result in their corresponding punishment. If you have committed a serious offense, you may be removed as a Support Player.

If you see someone being a nuisance, like abusing a feature, botting, or anything that isn't allowed in the rules, we highly appreciate it if you make a report about it. Always gather as much information and evidence as possible regarding the offending player.

Be active in discussions. While there will be times that you won't be able to give anything to a discussion you have no idea about, please do give your input on things that you're familiar with. You can suggest ideas or changes, especially whenever there is a newly suggested/proposed event.

Always remember that now you're a support player, you're at the forefront of the staff team. You will mostly guide new (and sometimes old/veteran) players, talk to the general player base, report things that may be bugs or player violations, and play and blend in with the player base.

Never engage in pointless and unnecessary drama since you now represent the staff team. As an extension to that please do mind your attitude when engaging players. Even if you're giving out correct information in @requests, it doesn't help if you put in a reply like "huh. what a newb, you don't even know that at this point?." Remember to be nice to everyone. Try to be as nice as you can, be it in-game or in the forums. If someone actively provokes you, be the bigger person and ignore them. If they repeatedly attack and harass you for no reason, then report them. Do not engage in needless and senseless arguments. Repeated violation of this will result in termination as a Support Player.

Do not go inactive without prior notice.  If you know that you'll be away for a while, make sure to inform us ahead of time. Being absent for a long period of time will be grounds for termination as a Support Player.

Becoming a support player doesn't give you a "title." There were some before that, after becoming a support player, who simply used it as a "bragging right" and refused/barely answered @requests. Even if you're extremely active in answering @requests, but you're doing a bad job, like giving incorrect information, or having an attitude problem when talking to players, that is still also a ground for disciplinary actions. You're a support player, and you should act like one. Repeated violations of this will result in termination as a support player.

Never attempt to go behind the GMs, Devs, and Admins' backs. Doing illegal activity and making an attempt at not getting caught, that's an example. Another one would be spreading false information without input/permission from the GMs, Devs, and Admins. Do not make deals with any players that have something to do with disclosing private staff info, "assuring/promising" a player that their bans will be lifted if they pay something in return, or anything analogous to the aforementioned situations, or literally anything that breaks the rules will not be tolerated. Depending on the severity of your actions, after investigation, you may be removed as a Support Player up to permanently banning your account. If multiple accounts were involved, after investigation, they will also be permanently banned.


Any punishments stipulated within the guidelines above may be stacked depending on the severity of your actions. Furthermore, punishments will only be imposed after careful investigation of any and all evidences, and deliberation by the GM Team.

If you agree with the requirements above, and you're interested in becoming part of the BraveRO Staff Team, copy and fill-out the application form below. You must post your application in the Staff Application section of the forums. Do not make a reply to this thread. After posting your application form, only the Game Masters and Admins will be able to see your posts.

To see the application form, simply open the spoiler below:

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APPLICATION FORM:

Personal Info:

1. Full Name:
   
2. Age:
   
3. Gender:
   
4. Location and Time zone:
   
5. Languages Spoken
   
6. Discord Name:
   

In-Game Info:

1. In-game Name:
   
2. Account Username:
   
3. Forum Account Name:
   
4. What time/s are you usually online in-game (server time):
   
5. Which servers have you played? How long?
   
6. How long have you played in BraveRO / DreamerRO?
   
7. Have you been a staff member? If yes, which server?
   
8. Please state additional experiences related to RO:
   
9. Ban/Punishment history? When and how?
   
10. Playing style: PVP/PVE/Social/NPC
    

Skills and Other Info:

1. Why are you interested in becoming a BraveRO Support Player?
   
2. Can you script, sprite, draw, or do graphic design at all?
   
3. If you could become a Support Player, what can you contribute to the server?
   
4. How can you improve the server?
   
5. As a staff member, how would you deal with arguments in the game?
   
6. You saw a request and have no idea what the answer is. You can't find any information in the forums and wiki. What will you say?
   
7. What is your vision for BraveRO?
   
8. In cases where you have a really close friend that's abusing a bug or committing rule violations, what do you do?
   
9. You found an undisclosed bug that gave you trillions of zeny, what will you do?
   
10. You saw someone abusing the Broadcast System, and no GM can be reached in-game or in Discord, what will you do?
    
11. You saw a GM abusing their commands, what will you do?
    
12. You were chosen to become a staff member. In time, players started hating you because you're part of the staff team. What will you do?
    
13. What will you do if someone is advertising another server in-game?
    
14. What will you do if you found out that another Support Player is leaking information to other players?
    
15. What is the fastest way that new players could earn zeny?
    

Thank you for your interest in becoming a BraveRO Support Player! We look forward to reviewing your application and welcoming you to our team soon!

Recruitment Period: March 25, 2024 - April 12, 2024